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Refund Policy

Last updated: March 5, 2026

Overview

At INTACT Labs, we stand behind the quality of our audit services. We want you to be completely satisfied with your AI Business Efficiency Audit. This policy outlines the terms and conditions for requesting a refund.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on our AI Business Efficiency Audit service. If you are not satisfied with the quality of your audit report, you may request a full refund within 30 days of the report delivery date.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • The refund request must be submitted within 30 days of audit report delivery.
  • You must have provided all requested information and access needed to complete the audit.
  • The refund request must include a brief explanation of why you are dissatisfied with the service.

Refund Process

To request a refund:

  1. Send an email to [email protected] with the subject line "Refund Request."
  2. Include your name, the email address used for purchase, and a brief description of why you are requesting a refund.
  3. We will review your request and respond within 3 business days.
  4. If approved, the refund will be processed to your original payment method within 5–10 business days.

Non-Refundable Situations

Refunds may not be issued in the following circumstances:

  • The refund request is submitted more than 30 days after report delivery.
  • The client failed to provide the required information or access needed to complete the audit, resulting in delays or incomplete analysis.
  • The client has previously received a refund for the same service.

Pre-Delivery Cancellations

If you wish to cancel your order before the audit report has been delivered, you may request a full refund at any time prior to delivery. Contact us at [email protected] to initiate a cancellation.

Disputes

If you have a dispute regarding a refund decision, please contact us directly. We are committed to resolving any concerns fairly and promptly. If we are unable to reach a resolution, you may pursue the matter through your payment provider's dispute resolution process.

Contact Us

For refund requests or questions about this policy, please contact us at:

INTACT Holdings LLC
Email: [email protected]
Phone: (404) 594-4537